Terms of Sale
This site is owned by Foodaloo S.r.l., with registered office in Viale Belfiore n. 13/a, 50144 Firenze, tax code, VAT number and registration with the Companies Register of Firenze n. 06758850488; on this site retail trade of any type of product is carried out via internet.
For purchases on this site, the regulations contained in the Consumer Code (Legislative Decree 206/2005) regarding distance contracts are followed. The general terms and conditions of sale reported below constitute a binding agreement for the use of the site.
Prices
All prices include VAT.
Shipping costs
For shipping costs you can refer to the How it works page.
Products
All products sold by us on the site are delivered directly by the producer to the final buyer through the logistics service we have chosen.
Acceptance of orders
The order sent by the Customer will be binding for Foodaloo S.r.l. only if the entire order procedure has been completed regularly and correctly, with no error messages displayed by the Site. Foodaloo S.r.l. will not include in the purchase products not expressly ordered by the Customer.
Order confirmation
The customer will receive confirmation of the order placed in their email inbox, with a summary of the products and their respective prices.
Order cancellation and modification
Following unforeseen production, logistical and organizational difficulties, Foodaloo S.r.l. may cancel the order, notifying the customer by email, or, upon agreement with the customer, modify the day and/or time of delivery.
Delivery
The customer will receive an email containing the shipment references so that they can check its status. Foodaloo S.r.l. uses third-party couriers for the delivery of products and therefore is not able to directly guarantee the accuracy of the execution. The delivery service is carried out at the main street number of the indicated residence, and therefore delivery to a specific floor is not guaranteed. The cost of delivery is not included in the price of the products and is indicated separately.
Unavailable products
Being retailers, Foodaloo S.r.l. is not responsible for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, Foodaloo S.r.l. will not charge the customer the corresponding price or, if already paid, will refund it.
Failed delivery
Delivery requires the presence of the customer or their appointed representative at the address indicated in the order confirmation. If the customer (or the appointed person) is not present, even after several attempts, the order will be considered cancelled; Foodaloo S.r.l. shall have the right to exclude the customer from the service.
Payment
The purchase is paid by the customer only online, i.e. through the services indicated on the site.
Invoice
Issuing an invoice is not mandatory, unless requested by the customer no later than the time the order is placed, as indicated in Presidential Decree of 26/10/1972 n. 633 – art. 22.
Right of withdrawal
Foodaloo S.r.l. aims to satisfy the customer and therefore operates by bearing the cost of any inconvenience the customer may experience: it is therefore sufficient to notify us via email of the withdrawal request. Regardless of this, we report the customer's rights protected by Legislative Decree 206/2005:
The customer has the right to withdraw from the contract, even partially, without explanation and without any additional costs, provided that the withdrawal is communicated by registered letter with return receipt to Foodaloo S.r.l., viale Belfiore 13/a, 50144 Firenze, or via certified email (PEC) to the address info@pec.foodaloo.it within 14 working days from the day of receipt of the products. This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is being exercised, attaching a copy of the receipt.
The customer must then return, at their own expense, the product intact and in perfect condition, with packaging similar to that in which it arrived, to Foodaloo S.r.l., viale Belfiore 13/a, 50144 Firenze. If the withdrawal has been exercised in accordance with the methods described, we will refund the amount paid for the purchase of the product within 14 days from the date of receipt of the goods. Notwithstanding the above, the right of withdrawal is not permitted in the case of the purchase of sealed packaged products that have been opened by the customer.
Suspension of service
Foodaloo S.r.l., without prejudice to the customer's acquired rights, reserves the right to suspend the service at any time, without the need for notice.
Return-for-tasting campaign
Foodaloo S.r.l. may activate, for periods and duration at its sole discretion, a "return for tasting" campaign on specific indicated products. In this case the customer, once they have received the purchased product, may proceed to taste it and, if not satisfied, return the product. Only in the case of an active "return for tasting" campaign, Foodaloo S.r.l. will collect the product at its own expense, refunding the price paid, partially or in full. The tasted product, in order to benefit from this campaign, must show usage of less than 20% upon return to our premises.
Privacy
Foodaloo S.r.l. will process the Customer's personal data in compliance with privacy regulations as specified in detail in the privacy notice present on the site.
Competent court
Any and all disputes that may arise in relation to the application, interpretation and execution of these Terms shall be referred exclusively to the court of the place of residence or domicile of the consumer, if located within the territory of the Italian State, and to the Arbitration Chamber established by the Chamber of Commerce of Milano if domiciled outside the Italian State (Via Meravigli 7 – 20123 Milano – camera.arbitrale@mi.camcom.it).
Contacts and information
For any needs, you can send an email to: amministrazione@foodaloo.store